A structured feedback system allows us to engage in continuous learning and improvement as an organization. Feedback, when used correctly, is a way of helping. It is a developmental process to learn how well their performance matches expectations.
It should be a two-way communication system in which each side provides the other side with constructive information regarding how they are doing. Here are some general rules for constructive feedback:
- It should be descriptive rather than evaluative
- It should be specific rather than general
- It takes into account the needs of both the receiver and the giver
- It should be directed towards behavior(s) that the receiver can alter
- It is more useful when solicited rather than imposed
- It should be well-timed
- It should be confirmed with the receiver, to ensure clear communication.