Enhanced Volunteer Management
The organization has a better understanding over the number of volunteers, their experiences, and their skills within AFS.
The Volunteer Journey
An experience management tool designed to help AFS organizations develop their volunteer structure and help each of our volunteers grow.
Navigating the Volunteer Lifecycle
The AFS Volunteer Journey is not a linear experience but a comprehensive guide to the various stages of a volunteer’s life cycle. It highlights the key points we must consider to create an excellent experience for each volunteer. This map helps us understand how every volunteer experiences AFS differently, ensuring we provide compelling reasons for volunteers to stay engaged over the long term.
How can you use the Volunteer Journey in your organization?
The good news is that you’re likely already implementing many stages! We recommend reviewing the Journey to identify your strengths and areas for improvement; this will help you plan. Revisit the Journey at least once a year, especially when creating your annual plan, to set new objectives and areas of focus.
Remember: The Volunteer Journey is a guide, and there’s always room for improvement; take it step-by-step! Don’t try to tackle all stages at once: concentrate on specific areas and build from there.
Why did we design the AFS Volunteer Journey?
The Toolkit’s elements are easy to understand, simple to apply, and designed to help volunteers and staff maximize their impact. Studies show that flexibility, a sense of belonging, engaging work, and recognition are key to keeping people motivated. The question is: Are we providing these elements to our volunteers?
